Shipping policy

Shipping Policy

Last updated: 23/10/2025

1. Introduction

Thank you for shopping with Printsuperstar (“we”, “us”, “our”).
This Shipping Policy explains how we handle processing, delivery, and shipping of your orders placed through our website www.printsuperstar.com

We aim to deliver high-quality printed products — including vinyl stickers, warning signs, and custom prints — quickly, safely, and affordably.

2. Order Processing Times

  • Most orders are processed and printed within 1-2 business days after payment is received.

  • Custom or large orders may take a little longer; we’ll contact you if there are any delays.

  • Orders are processed Monday to Friday (excluding bank holidays).

  • You’ll receive a dispatch confirmation email once your order has shipped.

3. UK Shipping

We deliver across the United Kingdom using trusted carriers such as Royal Mail, Evri, or DPD. Delivery time vary based on the service you opt for.  Royal Mail 1st & 2nd class mail can range from 2-7 working days.

4. International Shipping

We ship to most international destinations.
Delivery times typically range from 7–21 working days, depending on location and postal service.

Please note:

  • International shipping costs are calculated at checkout.

  • Customers are responsible for any customs duties, import taxes, or local handling fees.

  • We cannot guarantee delivery times for international orders due to customs or carrier delays.

5. Delivery Address

Please ensure your delivery details are accurate and complete when placing your order.
We cannot be held responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.

If you notice an error after placing your order, contact us immediately at info@printsuperstar.com — we’ll do our best to correct it before dispatch.

6. Lost or Delayed Orders

If your order hasn’t arrived:

  1. Please check your tracking information (if applicable).

  2. Verify the delivery address on your order confirmation.

  3. Allow reasonable time for delivery — especially during busy seasons or postal disruptions.

If your parcel is still missing after 12 business days:

  • Contact us at info@printsuperstar.com, and we’ll investigate with the courier.

  • We may replace or refund your order once a formal investigation is complete.

We cannot accept responsibility for lost parcels once they are marked as “delivered” by the carrier.

7. Damaged Deliveries

If your order arrives damaged:

  • Please contact us within 7 days of receipt.

  • Include photos of the packaging and damaged items.

We will arrange a replacement or refund as appropriate.

8. Click & Collect (if applicable)

If you offer local pickup, add:

We offer a Click & Collect option from Printsuperstar HQ.
You’ll receive an email when your order is ready for collection. Please bring proof of purchase.

9. Split Shipments

If your order contains multiple items, they may be shipped separately to ensure faster delivery.
You’ll receive tracking information for each shipment if applicable.

10. Questions or Assistance

If you have any questions about shipping, delivery, or tracking, please contact us:

Printsuperstar
Email: info@printsuperstar.com
Address: 5 Garland Road, Stanmore, HA7 1NR, United Kingdom
Website: www.printsuperstar.com