Refund policy

Refund & Returns Policy

Last updated: 23/10/2025

1. Introduction

Thank you for shopping with Printsuperstar (“we”, “us”, “our”).
We take pride in producing high-quality printed products, including vinyl stickers, warning signs, and other custom prints.

This Refund & Returns Policy explains how we handle cancellations, returns, and refunds in accordance with UK consumer protection law.

Your statutory rights are not affected by this policy.

2. Custom and Personalised Items

Because many of our products are made to order, we are unable to accept returns or cancellations once production has begun unless the item:

  • Arrives damaged,

  • Is faulty, or

  • Has been incorrectly printed or supplied by us.

If there is a problem with your order, please contact us within 14 days of delivery at info@printsuperstar.com with your order number, a description of the issue, and clear photos of the item.
We will respond quickly to arrange a replacement or refund if appropriate.

3. Non-Custom Items

For non-personalised products (for example, pre-designed signs or stock items), you have the right to:

  • Cancel your order within 14 days of receiving your goods, without giving a reason.

This right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise this right:

  1. Notify us in writing (by email) within 14 days of receiving your order.

  2. Return the goods to us in their original, unused condition within 14 days of notifying us.

You are responsible for the return postage unless the goods are faulty or incorrect.

Once we receive the returned goods, we will process your refund within 14 days. Refunds will be made to your original payment method.

4. Faulty, Damaged, or Incorrect Items

We carefully inspect all items before shipping, but if you receive a faulty, damaged, or incorrect product:

  • Please contact us within 14 days of receiving the order.

  • Provide your order number, details of the issue, and clear photos.

We may ask you to return the item (at our cost). Once confirmed, we’ll offer one of the following:

  • A replacement at no extra charge, or

  • A full refund including delivery costs.

5. How to Request a Return or Refund

To request a return or refund, please email:

📧 info@printsuperstar.com
Include:

  • Your order number

  • The reason for your request

  • Photos of the item (if applicable)

We’ll guide you through the return or replacement process.

6. Exclusions

We cannot offer refunds or returns for:

  • Custom or personalised products made to your specifications

  • Items returned more than 14 days after delivery

  • Products that have been used, damaged by the customer, or altered after receipt

7. Delivery Issues

If your parcel is lost or delayed:

  • Please allow reasonable time for delivery (especially during busy seasons).

  • If your order has not arrived within the estimated delivery window, contact us and we will assist in tracking or replacing your order.

8. Refund Processing

  • Refunds will be made using your original payment method (e.g., PayPal, card).

  • Please allow up to 5–10 business days for the refund to appear, depending on your bank or payment provider.

9. Contact Us

If you have any questions or wish to start a return, contact us:

Printsuperstar
Email: info@printsuperstar.com
Address: 5 Garland Road, Stanmore, HA7 1NR, United Kingdom
Website: www.printsuperstar.com